We provide consultancy services to clients that are seeking to procure outsourced Real Estate and FM services or who want to improve performance of existing contracts.
Our services usually start with a detailed contract review, interviews with clients, end users of property and suppliers to find out where there are issues and seek simple resolution.
Where services need to be procured or re-procured we have extensive experience in many forms of outsourcing programmes to meet your needs.
If the services have been procured well then we are able to advise the best ways that client should manage their suppliers to bring the best out in them. We review the KPIs and ensure that suppliers are hitting the right standards, and that the KPIs are measuring the right things, negotiating more appropriate measures that impact on the key outcomes for clients and the users of the service.
Where transformational change is required we manage complex change programmes and implement change to achieve a step change in service provision, liking service performance through implementation of Customer Experience Programmes.
In summary the services are:
We provide interim management services to clients and service providers across all our services, either on a consultancy basis or as part of an embedded team within client and service provider organisations.
Please contact us for a discussion.
